As someone who relies on a wheelchair for daily mobility, transportation has always been one of the biggest challenges I face. Many standard taxi services are either not equipped or not trained to accommodate wheelchair users comfortably. That changed for me when I discovered AV Cars in Derby—a local taxi company that offers Wheelchair Accessible Taxi in Derby designed to meet the needs of passengers like me.
From my very first booking, I could tell this service was different. It wasn’t just about having a ramp or a spacious vehicle—it was about respect, care, and genuine attention to accessibility.
Booking Was Simple and Inclusive
I was relieved to find that AV Cars made the booking process straightforward. I mentioned that I needed a wheelchair accessible taxi, and the staff immediately assured me they had vehicles ready for such requests. They didn’t hesitate or make me feel like I was asking for a special favor—instead, they treated my needs as standard, which made me feel valued as a customer.
Their website and phone booking system allowed me to schedule a ride in advance, and I received confirmation with full driver details. I appreciated the transparency and professionalism.
Arrival on Time and Properly Equipped
On the day of the ride, the driver arrived exactly on time, which is crucial for anyone heading to appointments, social events, or travel connections. More importantly, the vehicle was fully equipped with a wheelchair ramp and secure locking systems to hold my wheelchair in place during the ride.
The driver didn’t just open the ramp and wait—he assisted me carefully, ensured I was secure, and checked in throughout the process to make sure I was comfortable and safe.
Comfort and Respect Throughout the Ride
It’s not just about having the right equipment—it’s also about how the driver treats the passenger. In my experience, the AV Cars driver was courteous, respectful, and well-trained in accessibility support. He didn’t talk down to me or ignore me; instead, he treated me like any other customer while being mindful of my unique needs.
The vehicle itself was spacious and clean, allowing for a smooth and comfortable ride without the jostling or bumpiness I’ve experienced with other services. I felt completely safe and relaxed, which is rare for me during most journeys.
Transparent and Fair Pricing
Another thing I appreciated was the clear and fair pricing. Some services charge extra for accessibility features, but AV Cars didn’t. The fare was reasonable and matched their standard rates for regular rides. It’s a small detail, but it shows that they don’t see accessibility as a luxury—they see it as a right.
Final Thoughts
My experience using a wheelchair accessible taxi in Derby with AV Cars was excellent from start to finish. The booking process was smooth, the vehicle was fully adapted for accessibility, and the driver provided genuine care and professionalism.
For anyone in Derby looking for a reliable, respectful, and truly accessible taxi service, I can’t recommend AV Cars enough. They’ve taken a major stress out of my life—and given me back the independence to get where I need to go with comfort and dignity.
